AllRecords.com unveils its brand-new eShop!

Discover an immersive online shopping experience

🎉 AllRecords.com  is here! Explore, shop, and elevate your music & entertainment experience

FAQ

General

Q: How can I place an order on allrecords.com?

A: To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and complete your purchase securely.

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards and other secure online payment options suppoeted byStripe. Look for the available payment choices during the checkout process.

Q: Are my personal details and payment information secure?

A: Yes, we prioritize the security of your information. Our website employs encryption technology to safeguard your personal details.  Credit Card Information is stored by Stripe. Refer to our Privacy Policy for more information.

Q: Can I modify or cancel my order after it's placed?

A: Once an order is confirmed, modifications or cancellations may not be possible. Please double-check your order before completing the purchase. For assistance, contact our customer support at info@allrecords.com.

Q: How do I track my order?

Once your order is dispatched, you will receive a tracking number via email. Use this number to track your shipment on the respective courier’s tracking system. We will orivide that info to you.

Delivery

Q: What is the estimated delivery time?

A: Delivery times vary based on your location. On average, orders are delivered within 7-14 working days. Factors like customs clearance may affect delivery times.

Q: Do you ship internationally?

A: Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination.

Q: How do I contact customer support?

A: For any inquiries, you can reach our customer support team at info@allrecords.com. We aim to respond to emails promptly to assist you with your queries.

Returns

Q: What is your return policy?

A: Due to the nature of our products, returns are only accepted for unopened items that remain in the exact condition as received. Our refund and returns policy lasts for 30 days from the date of purchase.

To be eligible for a return, the item must be unused and in its original packaging. Perishable goods, intimate or sanitary items, hazardous materials, and downloadable software products are exempt from returns. Additionally, certain items, such as gift cards and health/personal care items, are non-returnable.

To complete a return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.

Partial refunds may be granted in certain situations, such as books with obvious signs of use or opened CDs, DVDs, tapes, software, video games, or vinyl records

Q: How do I request a refund?

A: If you are eligible for a refund, it will be processed through the original payment method. Please review our Refund Policy for detailed information.

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